Reference

Terms and Conditions for Your 11kfb Account

These terms set out what you agree to when you open and use an 11kfb account. Access to our lobby and services depends on your local law and eligible regions — read this before you start.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredSubject to change with notice

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TERMS CONTACT PATHS

How to Reach Us About These Terms

If you have a question about these terms — how a clause applies to your account, what happens after a wallet transaction is flagged, or how to request a copy of the current version — our support team can help. Reach out through any of the channels below. We aim to respond to terms-related queries within the same business day wherever possible.

HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

We take seriously the obligations these terms create on our side. Here is how we handle the key areas your account depends on — data, security, retention, and how to request changes.

Data Handling

We collect only the account and payment data needed to operate your account. bKash, Nagad, and Rocket transaction records are retained for the period required by applicable law.

Account Security

Your account is protected by a one-time password flow at login. If you suspect unauthorised access, contact support immediately — we can suspend your account while we investigate.

Data Retention

We keep your account data for as long as your account is active and for the period required after closure. You can request details about what we hold by contacting support in writing.

Requesting Changes

To update your registered details, raise a dispute, or request account closure, log in and go to account settings, or contact support with your account ID and the change you need.

What These Terms Cover and How They Apply

11kfb Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an 11kfb account, you accept these terms in full. They cover how your account is opened and used, how deposits and withdrawals through bKash, Nagad, and Rocket are processed, how disputes are handled, and what happens if your account is suspended or closed.

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We may update these terms at any time — if we do, we will notify you through your registered contact details or via a notice when you next log in. Continued use of your account after a change takes effect means you accept the updated terms.
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These terms do not override any applicable local law in Bangladesh or any other eligible region. If a clause conflicts with a binding local requirement, that local requirement takes precedence for you. Nothing in these terms creates a guarantee of continued service — availability depends on
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the region you are accessing from and the applicable legal framework there. Your account and the funds held in your account wallet remain subject to our verification processes at all times, including when you request a withdrawal through Nagad or Rocket.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we get most often about how our terms work in practice — covering your account, payments, and what to do if something goes wrong.

Yes. Every transaction through bKash, Nagad, or Rocket is subject to these terms alongside the payment provider's own conditions. Both sets of terms apply at the same time.

We can update these terms, but we will notify you before a change takes effect — through your registered contact or via an in-account notice at your next login.

Access depends on your local law and eligible regions. If your region becomes ineligible, your account may be restricted. Contact support to understand your options and any withdrawal process that applies.

Contact support in writing with your account ID and the transaction reference. We will review and respond within the timeframe set out in our dispute process, which is available in your account help section.

We retain account and transaction data for the period required by applicable law after closure. You can request a summary of what we hold by contacting support with a written request.

Reach out to live chat or email support immediately. We can place a temporary hold on your account while we investigate, and walk you through the steps to secure it again.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions for Your 11kfb Account

How to Reach Us About These Terms

Account Security, Data and Your Rights Under These Terms

Data Handling

Account Security

Data Retention

Requesting Changes

Common Questions About These Terms

01 Do these terms apply to my bKash and Nagad deposits?

02 Can 11kfb change these terms without warning?

03 What happens to my account if I am in a region where access is restricted?

04 How do I dispute a transaction or a decision made under these terms?

05 How long does 11kfb keep my account data after I close my account?

06 Who do I contact if I think my account has been accessed without my permission?

Terms & Conditions

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