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How 11kfb Handles Your Personal Information

Your privacy matters to how we run this platform. This policy explains what data we collect when you use your account, make deposits via bKash, Nagad, or Rocket, and access our lobby — and what rights you have over that information, subject to your…

Account data protectionPayment transaction privacyYour right to access and deleteBangladesh-region policy
11kfb How 11kfb Handles Your Personal Information
DATA SECURITY

How We Protect What You Share

Encrypted Storage

All account credentials and payment references are stored with encryption at rest. Your bKash or Nagad transaction IDs are never held in plain text on our servers.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to improve the lobby. You can manage cookie preferences from the footer link on any page.

Retention Policy

We keep your account data for as long as your account is active or as required by applicable law. You can request a summary of what we hold via the Account Settings panel.

Data Requests

To correct, export, or delete your personal information, contact support with your registered mobile number. We verify identity before processing any change.

PRIVACY CONTACT

Reach Us About Your Data

Email Support Send a data request or privacy question to our support address and we aim to respond within two business days.
Live Chat Open the chat widget inside your account dashboard to speak with our team directly about any data concern.
Account Settings Log in, go to Account Settings, and use the Data & Privacy section to download your data or submit a deletion request.

Common Questions About Your Data

We collect your name, contact details, and the mobile wallet you use — bKash, Nagad, or Rocket. We also log your device type and IP address to secure your account.

We share only what payment processors need to complete your transaction. We do not sell your data. No marketing third party receives your personal details without your consent.

We retain your data while your account is active and for any period required by applicable law in your region. You may request deletion of non-essential records at any time.

Log in, go to Account Settings, and use the Data and Privacy section. Alternatively, contact support with your registered number and we will process your request after identity verification.

Yes. Submit a deletion request through Account Settings or via live chat. We will confirm what can be removed and what must be retained under applicable legal obligations.

Payment references from bKash, Nagad, and Rocket are encrypted at rest and in transit. We do not store full wallet credentials — only the transaction references needed for dispute resolution.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.